We’ve been justly castigated by participants for poor customer service. We just identified a major problem. The email filters at Desk.com (our helpdesk site) were incorrectly configured so that several hundred emails from Feb-June went ignored. Many of those were spam or handled through other channels, but it will probably take a 5-10 days to be certain we’ve gotten every inquiry covered. We also just trained some office staff to assist with helpdesk monitoring. My goal is to have all enquiries answered within 1 business day.
Many thanks to all of you who have stayed with us.